Refund policy

To request a return, please contact us at hello@thetoothpixie.com

If your return is approved, we’ll provide instructions on how to send your item back.
Returns sent without prior approval will not be accepted.

Return address:
Tooth Pixies Pty Ltd
PO Box 2581
Southport BC QLD 4215
Australia

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us at hello@thetoothpixie.com as soon as possible so we can resolve the issue.

Non-Returnable Items

We are unable to accept returns for:

• Sale items
• Gift cards
• Digital products (including downloadable content)

If you are unsure whether your item is eligible, please contact us before purchasing.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

If you have not received your refund within 15 business days of approval, please contact us at hello@thetoothpixie.com