Privacy policy

This Privacy Policy explains how Tooth Pixies Pty Ltd (“Tooth Pixies”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thetoothpixie.com (the “Site”) (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information in order to provide, operate, and improve our Services.

We may use your information to:

  • Process and fulfil orders

  • Deliver physical and digital products, including downloadable content

  • Communicate with you regarding orders, updates, and customer support

  • Improve our website, products, and customer experience

  • Send marketing communications (you can opt out at any time)

  • Detect and prevent fraud or misuse of our Services

What Personal Information We Collect

Information You Provide Directly

When you interact with us, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Order and payment details

  • Any information you provide when contacting us

Information Collected Automatically

We may collect usage data such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our Site

This information is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from:

  • Shopify (our eCommerce platform)

  • Payment processors

  • Analytics and marketing providers

How We Use Cookies

We use cookies to:

  • Enable website functionality

  • Improve user experience

  • Analyse site traffic and behaviour

You can adjust your browser settings to disable cookies; however, some features of the Site may not function correctly.

How We Share Your Information

We may share your information with:

  • Service providers (e.g. payment processing, shipping, analytics)

  • Marketing partners (for advertising and promotions)

  • Legal authorities where required

We do not sell your personal information.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us at hello@thetoothpixie.com

Children’s Privacy

Our Services are intended for use by parents or guardians, and we do not knowingly collect personal information directly from children.

We only collect personal information from adults who make purchases or interact with our Site.

If you believe that a child has provided personal information to us directly, please contact us at hello@thetoothpixie.com and we will take steps to remove that information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

International Users

Your information may be processed outside your country of residence. By using our Services, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: hello@thetoothpixie.com